Return & Refund Policy

Effective Date: 31/08/2025

Company Details:
Company Name: Trendza
Address: C2, C Block, Sector 1, Noida, Uttar Pradesh – 201301
WhatsApp Support: +91 9999458998
Email: support@trendza.in

1. Introduction

This Return & Refund Policy (“Policy”) governs all returns, refunds, and cancellations for purchases made through Trendza (“Company,” “we,” “our,” or “us”).

By purchasing from Trendza, you (“Customer,” “you”) agree to the terms outlined below. This Policy is designed to maintain transparency, fairness, and compliance with Indian consumer protection laws.

2. Definitions

• Customer: Any individual or entity purchasing products from Trendza.

• Product: Any tangible item listed for sale on Trendza’s platform.

• Return: The process of sending a defective product back to Trendza.

• Refund: Reimbursement of the purchase price for an approved defective return.

• Defective Product: A product that is damaged, faulty, or not as per description.

• Restocking Fee: Any deductions applied in special cases (not applicable for defective returns).

3. Eligibility for Returns & Refunds

3.1 General Rule

• Trendza only accepts returns for defective products.

• The defect must be reported within 48 hours of delivery.

• The defective product must be returned within 7 days of delivery.

3.2 Non-Returnable Products

The following are not eligible for return/refund:

• Products without defect or damage.

• Customized or personalized products.

• Digital/downloadable items.

• Perishable items (e.g., food, flowers).

• Intimate or hygiene-based items (e.g., undergarments, swimwear).

• Items marked as “Final Sale” or “Non-returnable.”

4. Return Process

4.1 Initiation of Return

To request a return for a defective product:

1. Contact Customer Support via WhatsApp/email within 48 hours of delivery.

2. Provide the following details:

   • Order number

   • Description of defect

   • Clear photos/videos of the defect and packaging

3. Once approved, Trendza will issue a Return Authorization (RA) number.

⚠️ Returns sent without RA will not be accepted.

4.2 Packaging & Shipping

• Repack the defective product securely in its original packaging.

• Write the RA number clearly on the package.

• Ship to:

Trendza Returns Department
C2, C Block, Sector 1, Noida, Uttar Pradesh – 201301

4.3 Inspection & Approval

• Products are inspected within 5–7 business days of receipt.

• Refunds will only be issued if the defect is verified.

5. Refunds

5.1 Method

• Refunds are processed to the original payment method (card, UPI, wallet, etc.) within 7 business days of approval.

• Customers may alternatively opt for Trendza Store Credit.

5.2 Deductions

• No restocking fee applies for genuine defective returns.

• Shipping charges are non-refundable, except where the defect is verified.

6. Exchanges

• Online exchanges are not accepted.

• Exchanges can only be done offline at our physical location/store, subject to stock availability and product condition.

• Customers must bring the original invoice and defective product to complete the exchange process.

7. Order Cancellations

• Pre-shipment: Orders may be canceled within 24 hours of placement.

• Post-shipment: Orders cannot be canceled. Customers must refuse delivery or request a return (if defective).

8. Damaged/Defective Products

• Must be reported within 48 hours of delivery with supporting evidence (photos/videos).

• Verified defective products qualify for refund or offline exchange only.

• Return shipping charges for defective products will be borne by Trendza (prepaid label provided).

9. International Orders

• International orders are not eligible for returns/exchanges at this time.

10. Chargebacks & Disputes

• Customers must attempt resolution with Trendza Support before raising chargebacks.

• Fraudulent chargebacks may result in account suspension and/or legal recovery action.

11. Customer Responsibilities

• Ensure defective items are returned securely packaged.

• Keep proof of shipment until the refund is processed.

12. Company Obligations

• Refunds will be processed within 7 business days after return inspection.

• Clear documentation of returns and refunds will be maintained.

13. Amendments

Trendza reserves the right to modify this Policy at any time. Updates will be effective immediately once published on the Trendza website.

14. Contact Us

📍 Address: C2, C Block, Sector 1, Noida, Uttar Pradesh – 201301
📧 Email: support@trendza.in
📱 WhatsApp: +91 9999458998